What personal information do we collect from the people that visit our blog, website or app?
When interacting or registering on our site you may be asked to enter your name, email address, phone number, mailing address or other details to help you with your experience.
When do we collect information?
We collect information from you when you subscribe to a newsletter, respond to a survey, fill out a form, request an appointment using our on-line tool, use Live Chat or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, sign up for our newsletter, respond to a survey or marketing communication, browse the website, or use certain other site features in the following ways:
Do we use ‘cookies’?
For customers who use Google Analytics Advertising Features, Google advertising cookies are used to enable features, such as Remarketing, for products like AdWords on the Google Display Network. For more information about how Google uses advertising cookies, visit the Google Advertising Privacy FAQ at https://www.google.com/intl/en/policies/technologies/ads/.
To manage settings for these cookies and opt-out of these features, visit the Ads Settings at https://www.google.com/settings/u/0/ads/authenticated?hl=en-GB.
Our websites runs the popular WordPress CMS and cookies are used to store basic data on your interactions with WordPress, and whether you have logged into WordPress. We use a session cookie to remember your log-in for you if you are a registered user and we deem these as being strictly necessary to the working of the website. If these are disabled, then various functionality on the site will be broken.
More information on session cookies and what they are used for at http://www.allaboutcookies.org/cookies/session-cookies-used-for.html
COPPA (Children Online Privacy Protection Act)
We do not specifically market to children under the age of 13 years old.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
We do not rent or sell personally identifying information to anyone. We will only disclose this information for legal reasons if required by law.
Marketing & Communication
As we like to keep our customers up to date with relevant news, we use a third party company to send emails to our customers. We will always ask you first before sending you any marketing emails, as well as wait for you to confirm before we do so. We may still send you important administrative messages, such as accounting emails and essential security emails.
We may also use your email address to locate you on social media platforms or other online channels in order to deliver communication, which we believe might be of interest to you. Please let us know if you would rather us not use your email address in this way.
We seek to use reasonable organisational, technical and administrative measures designed to protect personal information within our organisation. Unfortunately, no online data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.
We are not responsible for the collection of information, use of, disclosure and security policies, or practices of other organisations, such as Facebook, Twitter, LinkedIn, Apple, Microsoft, Google, or any other developer, social media platform provider, operating system provider, wireless service provider or device manufacturer, including any information you disclose to other organisations through or in connection with our Social Media Pages.
To be in accordance with CANSPAM, we agree to the following:
If at any time you would like to unsubscribe from receiving future emails, you can email us at firstname.lastname@example.org or follow the instructions at the bottom of each marketing email.
Access, Change or Delete Your Personal Information
We use both local and third party databases to store your preferential information and contact details. If you would like to request to review, correct, update or delete information that you have previously provided us, please contact us via channels noted below.
In your request, please make it clear what information you would like to change, whether you would like to have your information deleted from our database, if there are any limitations you would like to add to our use of your information, or simply any changes to your preferences. For your protection, we may need you to verify your identity before implementing your request. We will always try to comply with your request as soon as possible.
Please note that we may need to retain certain information for record keeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion. There may also be residual information that will remain within our databases and other records, which will not be removed unless asked to do so.
5 Ducketts Wharf,
Or contact us by phone: +44 (0) 20 7193 8808
Last Edited on 2019-08-29